At 10jlgrabe, we believe that gaming should always be fun — never stressful, never harmful. That's why we've built a full suite of responsible gaming tools to help every Filipino player stay in control of their time and money on our platform.
PLAY RESPONSIBLY
Our Commitment
10jlgrabe takes responsible gaming seriously — not just because it's required by our operating standards, but because we genuinely care about the well-being of every player on our platform. Whether you're a casual player from Quezon City enjoying a few rounds of bingo on a Friday night, or a regular slots player in Cebu, we want your 10jlgrabe experience to stay positive and within your personal limits.
Problem gambling is a real concern in the Philippines, and 10jlgrabe is committed to being part of the solution. We provide free, easy-to-use tools that let you set your own boundaries — and we make sure those limits are enforced automatically, so you don't have to rely on willpower alone.
Our responsible gaming program is built around three core principles: prevention, protection, and support. Every tool we offer, every policy we enforce, and every support channel we maintain is designed with these principles in mind.
We proactively identify at-risk behavior patterns and reach out to players before problems escalate.
Deposit limits, session timers, and self-exclusion are built directly into every 10jlgrabe account.
Our 24/7 support team is trained to assist players who need help managing their gaming habits.
Once you set a limit on 10jlgrabe, it is enforced automatically — no loopholes, no exceptions.
Player Tools
Every tool below is available to all registered 10jlgrabe players at no cost. You can activate or adjust these settings at any time through your account dashboard or by contacting our support team.
Set a maximum amount you can deposit into your 10jlgrabe wallet on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 7-day cooling-off period to prevent impulsive decisions.
Define the maximum amount of time you want to spend playing on 10jlgrabe in a single session. When your session limit is reached, you will be automatically logged out. This is especially useful for players who find it easy to lose track of time during late-night gaming sessions.
Configure periodic pop-up notifications that appear during your gaming session, showing you how long you've been playing and your net gaming activity for the session. Reality checks are a gentle nudge to pause, reflect, and decide whether you want to continue playing or take a break.
Set a cap on the maximum amount you are willing to lose within a defined period. Once your loss limit is reached, 10jlgrabe will prevent you from placing further bets until the period resets. This tool helps you stay within a budget you're comfortable with, no matter how a session is going.
Take a short break from 10jlgrabe without permanently closing your account. You can set a cool-off period of 24 hours, 3 days, 7 days, or 30 days. During a cool-off, your account is temporarily suspended — you cannot log in, deposit, or place bets. Your account and balance are preserved for when you return.
If you feel that gaming has become a problem, you can request a self-exclusion from 10jlgrabe for a minimum of 6 months, up to a permanent exclusion. During self-exclusion, your account is fully suspended, all marketing communications are stopped, and you cannot create a new account. This is our most powerful responsible gaming tool and we take it very seriously.
Know the Signs
Most players on 10jlgrabe enjoy gaming as a form of entertainment — a fun way to unwind after a long day at work in Makati, or to enjoy some excitement during the weekend. But for some players, gaming can gradually shift from entertainment to something more problematic.
Ask yourself the following questions honestly. If you answer "yes" to two or more of them, it may be time to use one of 10jlgrabe's responsible gaming tools or seek support from a professional counselor.
Do you find yourself spending more money on gaming than you originally planned, even when you set a budget beforehand?
Have you ever borrowed money — from family, friends, or through loans — specifically to fund your gaming activity?
Do you feel restless, irritable, or anxious when you try to cut back or stop playing on 10jlgrabe or other gaming platforms?
Have you tried to hide your gaming activity or the amount of money you've spent from your family or partner?
Do you find yourself chasing losses — continuing to play in an attempt to win back money you've already lost?
Has gaming started to interfere with your work, studies, family responsibilities, or social relationships?
Do you think about gaming frequently throughout the day, even when you're not playing — planning your next session or thinking about past wins and losses?
Self-Exclusion
Self-exclusion is a powerful commitment tool. Here's how to activate it on 10jlgrabe in three simple steps.
Reach out to our 24/7 live chat support team and let them know you want to activate self-exclusion. You can also send a request via email. Our support agents are trained to handle these requests with care and without judgment.
Select the duration of your self-exclusion: 6 months, 1 year, 3 years, or permanent. We recommend choosing a period that feels meaningful to you. Permanent self-exclusion cannot be reversed — it is a lifetime ban from 10jlgrabe.
Once confirmed, your 10jlgrabe account is immediately suspended. All marketing emails and SMS notifications are stopped. Your account balance is preserved and can be withdrawn. You will not be able to create a new account using the same identity details during the exclusion period.
Common Questions
Enjoy all the excitement of 10jlgrabe's casino games, slots, bingo, and fishing arcade — with the peace of mind that comes from knowing your limits are protected. For players 21 and above only.